Hospitals and other healthcare providers are looking for new ways of improving efficiency and quality of service. Faced not only with a growing demand, but also higher expectations, healthcare providers look at the private sector industry for inspiration on new ways of improving their operations. Areas of focus include managing patient flows, reducing treatment and waiting times and securing the right infrastructure with equipment, personnel and IT systems.

The challenge and opportunity lies in adapting industry best practice to a healthcare context, and in the process answer questions like: How should patient flows be managed to ensure patients get the right treatment at the right time, using the least amount of resources? Which key performance indicators (KPIs) should be used to steer improvements towards stated financial and operative targets? What internal skillsets and support systems need to be acquired to support a transition or change of behavior?

ISEA’s experts carry both industry and healthcare expertise. They work together with providers on improvement initiatives targeting operational efficiency as well as patient care service quality. ISEA e.g. offers capacities to: lead large-scale improvement programs within areas such as lean hospital management; optimize work processes; and develop new sets of standardized follow-up routines and KPIs.

Key expertise:

  • Lean hospital management

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